Troubleshooting

The application does not see the collector

Go through the list in order.

1. The extension is installed and switched on at chrome://extensions.
2. The folder of the extension still exists. If you moved or deleted it, load the extension again.
3. Chrome is version 137 or newer. Older versions do not run the extension.
4. You pasted the connection token into the extension window, with no spaces before or after.
5. The token has not expired. It works for 30 days. Create a new one in the application and paste it again.
6. You agreed to the notice that the extension shows at the first start.
7. Press Check the connection in the application and read what it says.

A scan does not start

The panel names the reason. The usual ones:

• no collector is connected;
• the radius is above 1 km;
• the query holds more than one category, or it is empty or contains * or %;
• another scan is running; wait for it or stop it;
• the next report is not allowed yet because 5 hours have not passed since your previous one finished. The header shows when the next one is possible.

The limits are described on free use and limits.

A captcha appears

A map service may ask you to prove that you are a person. The extension notifies you. Solve the captcha in the browser window it opened, and the work continues by itself. Do not close that window while the scan runs.

The result is empty or small

• Check the query. A word in the wrong language of the map finds little.
• Check the centre: it must be in the area you want, not in water or a field.
• The area may have been collected recently for the same query, and nothing new was found. The scan reports that.
• A platform may be missing for the country; see platform coverage.

There is no Google or 2GIS data for a business

Google Maps and 2GIS are searched after Yandex Maps, and only a listing that matches the business by name, phone, website and distance is accepted. If no listing matches, the business keeps only the data of the platforms where it was found.

Still stuck

Write through the report a problem button in the application, or to hello@pinsonar.com. Say what you did, what you expected and what happened. The status page shows whether the service itself is up.